General terms & conditions
Prices
All prices are stated in EUR and include Swedish VAT.
Order confirmation
When you have placed your order in the online shop, an order confirmation will be sent automatically to your email account and this is to prove we have received the order. Sometimes certain email programs can send this sort of order confirmation into the junk mail, so please check your junk mail folder if you cannot find the order confirmation in your inbox.
Should you have any questions or queries relating to an order, please don’t hesitate to contact us at order@laundrysociety.se
Delivery
Normal delivery time within Sweden is two to four working days, but some orders might take slightly longer. In the event of a longer delivery time, you will be notified via email. We pack your order and notify you when it has left our warehouse. Should any of your chosen items be out of stock, we will, of course, let you know via email. You do have an option of cancelling part of your order, or the whole order altogether. Alternatively, the missing items can be delivered at a later date. The full invoice total will be deducted from your card at the point of purchase and any remaining goods (currently out of stock) will be sent out as soon as possible.
Withdrawals
Should you wish to use your right of withdrawal, you have 14 days from the date of receipt to claim a full refund or 30 days to exchange the item for something else in our range.
The right of withdrawal is only applicable if the item is in the same mint condition as when you received it in the post. You must not have used the product. Please also see the distance selling regulation (DSR).
Returns
Please ensure you contact us at info@laundrysociety.se prior to returning any goods. We will then give you instructions of the returns procedure and the address to where the returned item should be sent. Enclose a returns note and describe exactly what the issue is. Package your return parcel carefully, so that the items don’t break during transport. The return postage is paid by you, the customer. Returns must not be sent COD or collect. Should you choose to return an item, we promise a prompt refund, no later than 30 days from the date of receipt into our warehouse.
Payment
We have partnered up with Svea Checkout where you have the option of card payment, invoice payment (14 days net) and payment in instalments. If this is a corporate purchase, you can choose either card payment or invoice (30 days net).
Card payment
We accept Visa or Mastercard. The money is deducted from your card at the point of purchase. We keep your credit card details secure by using a safe, encrypted connection (SSL) straight to the PCI-DD-certified card payment service hosted by Svea WebPay. The details are not handled nor stored by us. We use the latest, most up-to-date security features for online card payments; 3D Secure, which safely and securely validate you as the cardholder whenever you purchase anything online.
Invoice
We accept Visa or Mastercard. The money is deducted from your card at the point of purchase. We keep your credit card details secure by using a safe, encrypted connection (SSL) straight to the PCI-DD-certified card payment service hosted by Svea WebPay. The details are not handled nor stored by us. We use the latest, most up-to-date security features for online card payments; 3D Secure, which safely and securely validate you as the cardholder whenever you purchase anything online.
Invoice
Should you choose to be invoiced, we have partnered up with Svea Ekonomi AB. To be able to choose the invoicing alternative, you have to state your personal identification number (10 digits) or your registered company number. You will need to be 18 years of age and a Swedish resident. We cannot accept previous payment defaults or poor credit rating. Standard procedure is to send the invoice to your registered address, but if you use mobile Bank-ID to verify your identity, you can choose a different delivery address if you so wish.
Laundry Society transfers all invoices onto Svea Ekonomi AB. The payment term is 14 days net from the date of despatch. For corporate purchases, the payment term is 30 days. The email with your invoice might have ended up in the junk mail folder, as certain email programmes have a tendency of filtering them, so please check your junk mail folder if you haven’t received an invoice.
Make sure to pay in time to avoid late payment fee (60 SEK) and interest charge of 2% per month. Overdue invoices will be transferred to a debt collection firm. Please direct any invoice queries to Svea Ekonomi. You can view your invoice on “My Pages” at Svea WebPay: https://webpaycustomer.svea.com/sv/mina-sidor/
Instalments and Account
If your purchase exceeds 500 SEK, you can choose to pay in instalments. You will then enter a credit contract with Svea Ekonomi. You can select the credit period that suits you by clicking the appropriate alternative. You can choose to pay the remaining amount any time you like prior to the due date. Standard credit checks will be carried out after you have stated your personal details at the checkout. In some cases, a credit report might be run, and if so, you will also be sent a copy in the post. Please call +46 (0)8 514 931 13 if you have any further questions relating to instalments and credit.
Transport
Transport charges of 39 SEK will be added to all orders within Sweden. You will be able to see the transport charges on a separate line in the cart, both as you are shopping and when paying at the checkout.
Remember to pick your parcel up from your collection point. Should the parcel be returned to us, we debit a surcharge of 150 SEK for additional admin and return transport.
Please contact us at info@laundrysociety.se within 14 days of receipt if any item is faulty or we have sent you the wrong article by mistake. We will then contact you in order to solve the issue in the best possible way.
Invoice
If you have chosen the invoicing alternative, Svea Ekonomi will send you the invoice by email within 2 working days from the date of despatch. Should your invoice not turn up within the next few days, your email provider might have put that email in the junk mail folder and you can then pick up a copy at “My Pages” Use the same email address as when you entered the order. Please contact Svea Ekonomi +46 (0)8 514 931 13 or kundtjanst.sveawebpay@sveaekonomi.se if you have any questions or queries relating to your invoice.